After Sales Service

Your H.I.D. wristwatch is entiled with our basic 12-months warrantee (terms & conditions apply). To further improve our service quality, by simply fill in the web form below, follow by our confirmation email, your H.I.D. watch will be offered an additional 12-months warrantee period extension (total 24-months).

    Privacy Policy

    All our watches come with a standard 12-months (terms & condition apply) warranty at the date of purchase. However, we do also offer an additional 12-months (total 24-months) warranty upon owner provide basic contact information such as phone number / email address as proof of ownership, which will be kept ONLY for our own internal purpose and will not be forwarded to any 3rd party.


    This policy applies to all registered users of using the service of H.I.D. online warranty system. From time to time, H.I.D. will update and change the policy which H.I.D. think it is necessary.

    Please read the following carefully to understand our policy and practices regarding how your personal information will be treated.



    H.I.D. collects information from the registered user that is not otherwise publicly available. All the information must only be used for internal purpose.
    For the marketing and promotional purposes, we will inform the registered user of new services or opportunities based on the information that you provided.



    For these purposes of establishing your identity, contact information such as, name, correspondence and e-mail addresses will be collected from you during the registration process. They are used for checking and verifying.
    For internal analysis, collected data will be used for optimizing the customer experience and improve the service of H.I.D. provided.



    Your personal data will be kept until such times as you make a written request to terminate your warranty account of H.I.D.



    If you do not wish to receive any promotional materials from us, please indicate your objection by writing or emailing to us at the address specified below.

    Find us from our retail / distrution partners below:

    (Hong Kong, Macao, Japan, Singapore, Taiwan, Thailand, Malaysia, Indonesia & U.S.A.)

    Oriental Watch Company (Yaumatei)

    G/F. No.555 Nathan Road, Mongkok, KOWLOON
    Tel: (852) 2394-1692

    Google Map

    Kit Shing Watch Co. Ltd. (Yuen Long)

    Shop 5, G/F, Healey Building, 211-233 Yuen Long Main Road, Yuen Long, N.T.
    Tel: (852) 2476 1482

    Google Map

    Time Super (Mong Kok)

    Shop G35, G/F, Sino Centre, 582-592 Nathan Road, Mongkok, Kowloon
    Tel: (852) 2384 0768

    Google Map

    Time House (Causeway Bay)

    Shop No.254, 2/F., Laforet Excelsior Plaza, 24-26 East Point Road, Causeway Bay, Hong Kong
    Tel: (852) 2476 1482

    Google Map

    Chronos (Fortress Hill)

    Shop 1A, G/F., AT Tower, 180 Electric Road, Fortress Hill, Hong Kong
    Tel: (852) 2856 9999

    Google Map

    Macao (Distributor) SKAF

    Tel: +853 65577427 / Email:

    SKAF Facebook PageGoogle Map

    Singapore (Distributor) TVG PTE LTD.

    333A, ORCHARD ROAD, #02-28A, 238897, SINGAPORE
    Tel: +65 67027191 / Email:

    TVG WebsiteGoogle Map

    Hong Kong Distribution Co. Ltd. (Thailand Distributor)

    75 Soi Kanchanapisek 001 Kanchanapisek Road,
    Bangbon Bangkok, 10150

    Contact us

    H Innovations Company Limited

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